Frequently Asked Questions

What is JingleRing?
JingleRing is the world’s most popular virtual visit with Santa or Mrs. Claus. You can select the Claus of your choice, at a price that’s best for you, and at a time that’s most convenient for your family. 
Who created JingleRing?

JingleRing is now managed by PictureU, proudly serving 30 million Santa visits at hundreds of locations in North America since 2008.

How is JingleRing different in 2022?
PictureU, the company behind North America’s largest retail Santa program, is now managing JingleRing. The format is completely new but your experience with Claus remains timeless! You now choose your Claus and set an appointment directly with him/her. Claus sets his/her rates, background, and appointment durations. Zoom is our video platform. You can personalize the experience so it’s magical for the kids! The animations that were part of the experience in 2020 & 2021 are no longer available.
When can I make my JingleRing reservation?
Reservations are open on December 3, 2022.
Is JingleRing a Zoom video conference?
Yes! You will need the latest version of Zoom to connect with Santa from The North Pole. If you don’t have Zoom, please download it before your scheduled time with Claus. We strongly recommend making sure your version of Zoom is up to date. If not, you could waste valuable time with Claus waiting for Zoom to update
How much does it cost?
Prices vary and are set by our Claus portrayal artists. Please check out our team of Santa’s Helpers to find the best Claus for your family.
Can I personalize my Santa experience?
Absolutely! When you book your session with Claus, you’ll be able to add notes with the children’s names, their ages, what they want for Christmas, and any other little tidbits of info that will make it magical.
Will I receive a video with Santa?

Yes! We will record you Zoom session and send you a link once your video is available. If you haven’t received your video within 48 hrs, please contact us at jinglering@pictureu.com

Can I invite guests to join my live JingleRing session?
Yes! Once you receive your Zoom link you can share it with whomever you like. Grandparents, Aunts & Uncles, and family friends love being part of the annual visit with Santa!
How long is a JingleRing visit?

You will schedule an appointment with your Claus performer based on their respective calendar. Some appointments may be 10 minutes long, others might be shorter or even longer. Whatever you choose, please be on time to make the most of your virtual visit.

What is your cancellation and refund policy?

You may cancel and receive a full refund with at least 7 days notice. If you cancel within 7 days of your appointment, no refunds are granted. Please email us to request a refund for cancellations that qualify for a refund.

I was a customer in 2020 or 2021 and can't find my video or pics, can you help?

Unfortunately, we do not have access to those files. The company that was operating JingleRing permanently closed in May of 2022.

Do you have a group buyer program?

Thanks for asking but unfortunately we do not. However, here’s a workaround. The group buyer can instruct their recipients to book their own virtual Santa visits and then reimburse them for whatever amount they choose. This process will prevent the group buyer from potentially buying sessions that never get used and it gives the recipients complete control to choose the best Claus for their family.

I was a group buyer with Zuhoo in 2021 and have unused credits, can I use them for JingleRing in 2022?

We’re sorry but that’s not possible. Zuhoo permanently closed operations in May of 2022. PictureU is now managing JingleRing but cannot extend any credits to previous group buyers.

I am Talent (Santa's &/or Mrs. Claus helpers...) how can I work with JingleRing?

We appreciate your interest in JingleRing but we are currently not taking any new talent. Please check back later in the season to see if we have opened up availability for new talent.