Frequently Asked Questions
What is JingleRing?
Who created JingleRing?
JingleRing is now managed by PictureU, proudly serving 30 million Santa visits at hundreds of locations in North America since 2008.
How is JingleRing different in 2022?
When can I make my JingleRing reservation?
Is JingleRing a Zoom video conference?
How much does it cost?
Can I personalize my Santa experience?
Will I receive a video with Santa?
Yes! We will record you Zoom session and send you a link once your video is available. If you haven’t received your video within 48 hrs, please contact us at [email protected]
Can I invite guests to join my live JingleRing session?
How long is a JingleRing visit?
You will schedule an appointment with your Claus performer based on their respective calendar. Some appointments may be 10 minutes long, others might be shorter or even longer. Whatever you choose, please be on time to make the most of your virtual visit.
What is your cancellation and refund policy?
You may cancel and receive a full refund with at least 7 days notice. If you cancel within 7 days of your appointment, no refunds are granted. Please email us to request a refund for cancellations that qualify for a refund.
I was a customer in 2020 or 2021 and can't find my video or pics, can you help?
Unfortunately, we do not have access to those files. The company that was operating JingleRing permanently closed in May of 2022.
Do you have a group buyer program?
Thanks for asking but unfortunately we do not. However, here’s a workaround. The group buyer can instruct their recipients to book their own virtual Santa visits and then reimburse them for whatever amount they choose. This process will prevent the group buyer from potentially buying sessions that never get used and it gives the recipients complete control to choose the best Claus for their family.
I was a group buyer with Zuhoo in 2021 and have unused credits, can I use them for JingleRing in 2022?
We’re sorry but that’s not possible. Zuhoo permanently closed operations in May of 2022. PictureU is now managing JingleRing but cannot extend any credits to previous group buyers.
I am Talent (Santa's &/or Mrs. Claus helpers...) how can I work with JingleRing?
We appreciate your interest in JingleRing but we are currently not taking any new talent. Please check back later in the season to see if we have opened up availability for new talent.